Lucoled_order_confirmation_7242
We offer transparent and secure payment solutions for business customers.
Payment methods
- Invoice – 14 days net (subject to credit approval). New customers may be credit assessed (1–3 business days). Orders are shipped within 24 hours after approval.
- Bank transfer – shipment upon receipt of payment.
- Credit card & PayPal – charged at time of shipment.
VAT
EU business customers with a valid VAT number are invoiced without VAT (validated via VIES).
The customer is responsible for local VAT and duties in their country.
Danish customers are charged 25% VAT.
VAT No.: DK36695145
Invoicing
Invoices are sent by email once the order has been dispatched. Payment is due within 14 days unless otherwise agreed in writing. Please ensure that the invoice number is clearly stated with your payment.
Security
All transactions are processed via secure, encrypted payment solutions.
Customer Service & Delivery Contact
For questions regarding payment, delivery or your order:
Phone: +45 86223900
Email: [email protected]
Opening hours: Monday–Friday, 09:00–16:00 CET
Vestergade 89
7400 Herning
Denmark
Bank Information
Bank: Vestjysk Bank
Reg. No.: 7653
Account No.: 0001448140
IBAN: DK0676530001448140
SWIFT/BIC: VEHODK22
Estimated delivery time (from dispatch to arrival)
The delivery times below apply to in-stock items and refer to the estimated transit time from the moment your order is dispatched until it arrives at your delivery address. Availability is shown on each product page.
Please note: delivery times are estimates and may be affected by carrier capacity, weather, peak periods, remote areas, customs processing (where applicable) and local delivery conditions.
- Denmark: Next business day (orders placed before 15:00 on weekdays)
- Sweden: 1–3 business days
- Norway: 2–5 business days
- United Kingdom: 2–3 business days
- Switzerland: 2–5 business days
- Rest of the EU: 3–5 business days
- Iceland: 3–7 business days
- Faroe Islands: 3–8 business days
- Greenland: 13–18 business days
Shipping cost
Shipping costs are always displayed in checkout before payment and are calculated by destination and shipment type.
- EU, Norway & Switzerland: Flat rate €10 – Free shipping on orders above €100
- Iceland: €39.33 (DDU – Delivered Duty Unpaid)
- Faroe Islands: €39.33 (DDU – Delivered Duty Unpaid)
- Greenland: €52.67 (DDU – Delivered Duty Unpaid)
For overseas destinations and larger project deliveries, freight is quoted individually. Please contact us for a shipping quote.
Customs, duties and import handling (DDU)
For destinations shipped as DDU (Delivered Duty Unpaid), the receiver is responsible for any import duties, VAT, customs fees and local handling charges. These costs are not included in the product price or shipping fee.
Customs clearance processing can affect delivery times. We recommend checking local import rules before ordering.
VAT and invoicing (B2B)
We ship VAT-free to business customers within the EU, Norway and Switzerland when a valid VAT number is provided. Orders without a valid VAT number are charged Danish VAT.
The customer is responsible for correct VAT/tax handling in their own country where applicable.
Freight items and special delivery conditions
Some items require special freight handling due to size and packaging requirements. This includes full-length aluminium profiles (approx. 3.0–6.1 metres).
Freight items are shipped by freight carrier and are quoted separately. Delivery is typically made to curbside/loading area and may require the receiver to be available for receipt.
Dispatch confirmation and tracking
When your order is dispatched, you will receive an email confirmation with Track & Trace. Tracking becomes active once the carrier has scanned the shipment into their network.
Transport damage, missing items and claims
All shipments are insured during transport until delivery. Please inspect the packaging upon arrival.
- Visible damage: Refuse delivery or make a clear note with the carrier before signing.
- Hidden damage: Keep packaging and contact us as soon as possible, and no later than 48 hours after receipt.
- Missing/incorrect items: Contact us within 48 hours after receipt.
- Non-delivery: If your order has not arrived within 10 business days after dispatch, please contact us so we can open a case with the carrier.
Questions about shipping?
If you have questions regarding delivery times, freight handling, VAT or export procedures, please contact our customer service team.
Kontorskilte ApS
Vestergade 89
7400 Herning
Denmark
Phone: +45 86 22 39 00
Email: [email protected]
Opening hours: Monday–Friday 08:00–16:00 (CET)
Frequently asked questions
What does “from dispatch to arrival” mean?
It is the estimated transit time from when we hand the shipment over to the carrier (dispatch) until it arrives at your address.
Do you ship VAT-free for business customers?
Yes. We ship VAT-free to B2B customers in the EU, Norway and Switzerland when a valid VAT number is provided.
What does DDU mean?
DDU (Delivered Duty Unpaid) means import duties, VAT, customs fees and local handling charges are paid by the receiver.
Do you handle freight items such as long aluminium profiles?
Yes. Freight items require special handling and are quoted separately. Delivery is made by freight carrier.
What should I do if my delivery is damaged or incomplete?
Please note visible damage with the carrier or refuse delivery. For hidden damage, missing or incorrect items, contact us within 48 hours.
